See your firm’s scores against the 4 Consumer Duty outcomes.
Learn how you compare against industry averages.
Gain clarity on what to include in your Consumer Duty response.
Understand how these factors could boost your revenue.
In addition to the Consumer Duty Report, Elevation helps you:
1. We’ll work with you to invite feedback from your clients using the Elevation platform. Feedback will be private to you; it will not be made public online* or shared with the regulator.
2. You’ll see all your client experience data on Elevation’s intuitive dashboards.
3. You can download your Consumer Duty Report showing your scores against each of the four outcomes, including your scores for clients in vulnerable circumstances.
The FCA has published its final Consumer Duty paper. The new rules are very significant in their scope.
Many of the specific outcomes and rules are consistent with previous regulations (including PROD and TCF rules). However, the Duty also contains overarching requirements around monitoring, vulnerability, culture, governance and accountability.
Advice firms will need to evidence outcomes, using the resulting data to drive all levels of organisational decisions.
Firms must comply with the new rules by July 31st 2023.
Elevation, from VouchedFor, helps you deliver consistently brilliant client experiences. By analysing over 250,000 clients’ feedback, VouchedFor have identified the factors which make the biggest positive difference to client experience.
The Elevation platform uses carefully engineered questions within a client survey to reveal how advice firms are tracking against these client experience drivers. The insights it offers advice firms help you to drive advocacy from existing clients, improve conversion of prospective clients, and mitigate risk by identifying issues early. It also helps you evidence your commitment to the new Consumer Duty.
*Elevation feedback is completely private to you, unless you already have a public profile on VouchedFor. In this case, the relevant parts of your clients’ feedback will also power your public profile.
Feedback or questions? We’d love to hear from you. Please email email@example.com.
This offer is produced and delivered by Elevation, which is a system created by VouchedFor Ltd (company number 07485300). The offer is governed by VouchedFor’s terms and conditions and our promotional partners assume no responsibility for the offer’s promotion or fulfilment.