Culture Governance & Accountability - 3 key steps to deliver good outcomes consistently

Free Webinar | 09:30 - 10:15am | Thursday 29th June 2023

The Consumer Duty puts great emphasis on firms’ ongoing monitoring of client experience.  This will mean it’s essential that firms embed the Duty into their culture and processes – it reaches much further than just compliance.

This webinar will deliver practical tips to establish and embed the right environment to rise to the Consumer Duty.

What will you learn?

  1. Culture: how to create the right values, embed them, and measure change
  2. Governance: how to define a clear, FCA-proof, framework
  3. Accountability: how to drive accountability through measurement and feedback

The webinar will be led by Alex Whitson, MD of VouchedFor, who will be joined by Jonathan Lincoln, Head of Training & Competence at Sandringham Financial Partners and Ben Clapham, Director of Financial Planning at Ellis Bates.

Save your place

Any questions? Please contact elevation@vouchedfor.co.uk