The Consumer Duty puts great emphasis on firms’ ongoing monitoring of client experience. This will mean it’s essential that firms embed the Duty into their culture and processes – it reaches much further than just compliance.
This webinar will deliver practical tips to establish and embed the right environment to rise to the Consumer Duty.
The webinar will be led by Alex Whitson, MD of VouchedFor, who will be joined by Jonathan Lincoln, Head of Training & Competence at Sandringham Financial Partners and Ben Clapham, Director of Financial Planning at Ellis Bates.
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