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  • All
  • Articles
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  • Guides
  • Marketing Insights
  • Resources
  • Uncategorized
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How GPFM deepened client trust using strategic feedback

When this 24-year-old firm started systematically asking clients for feedback four years ago, it helped reshape how they operated. Now, …

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How Westminster Wealth won two awards through feedback-driven adviser development

Westminster Wealth has a simple but ambitious goal: to be the UK’s number one independent chartered financial planning firm.  The …

Case Studies

How insights in client feedback helped Mortgage Seeker Ltd double referrals in 12 months – and win the Client Care Award.

Most firms focus on the 20% of clients who leave feedback. Mortgage Seeker took a different approach by engaging those …

Case Studies

How client feedback transformed a financial advice firm

When David James Wealth started asking clients what they really thought, everything changed. Here’s how they turned feedback into their …

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Navigating the Advice Guidance Boundary: Why monitoring outcomes are central to Targeted Support

As the FCA’s consultation on the Advice Guidance Boundary (CP25/17) progresses, we are carefully considering what this could mean for …

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5 best practice steps for collecting feedback – and what do with it

With the first year of Consumer Duty now under our belt, most advice firms are now collecting client feedback in …

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5 easy steps to grow referrals using client feedback

Used correctly, client feedback can become your most powerful tool for driving organic growth.  Identify your biggest advocates, fine-tune your …

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2 simple steps to unlock revenue you might be missing

For advisers who aren’t looking to take on new clients, there are still opportunities to grow revenue from within your …

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3 simple tricks to convert more prospects using client feedback

Whether you’re looking to expand your client bank or just maintain it, attracting new clients will form a key element …

Articles

5 best practice steps for collecting feedback – and what do with it

In the three months since the Consumer Duty came into effect, many advice firms have started collecting feedback systematically for …

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