Recent Articles

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How Efinity used client feedback to strengthen vulnerability support – and win Small Mortgage Advice Firm of the Year

16th October 2025
Josh Hill, Principal of Efinity, leads a directly authorised mortgage brokerage with five advisers and a simple belief: listening well builds lasting relationships.For years, the firm tried collecting client feedback...

How Just Mortgages built award-winning service on client feedback

16th October 2025
For a business with 650 mortgage advisers across both employed and self-employed models, delivering a consistently great client experience is no small feat.For Just Mortgages, the turning point came two...

How GPFM deepened client trust using strategic feedback

10th September 2025
When this 24-year-old firm started systematically asking clients for feedback four years ago, it helped reshape how they operated. Now, they've won VouchedFor's Client Trust Award and achieved something remarkable:...
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New Resources

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Free webinar: Lessons one firm learned from their annual board report

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How one mortgage adviser gained 300 clients in 2023 webinar

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Culture Governance & Accountability Webinar Recording

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