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Consumer Duty

Consumer Understanding: How good communications help clients make informed decisions

Clear and effective communication has always been important in the provision of financial advice. Clients need to understand the advice …

Consumer Duty

“Keep it Simple, Stupid!” Why easy to understand fee structures matter

In 1960 the US Navy coined the phrase, “keep it simple, stupid”, for the design principle that underpinned the design …

Consumer Duty

Price and value – why a well-defined proposition will attract the right clients

The decision to take on a new client has never been more important than right now. Consumer Duty places a …

Consumer Duty

Small but mighty: how should small firms interpret the Consumer Duty?

Written by Rachel MacRae, B-Compliant As the Consumer Duty deadline creeps closer, time is running out to deliver the relevant …

Consumer Duty

Are fixed fees the future? Analysing the advantages for client engagement.

Fixed fees have been around for a long time. Some advisers have been working on a fixed fee basis, with …

Consumer Duty

Fair Value: How the other three outcomes will help value fall into place

As financial advisers prepare for the implementation of Consumer Duty, one of the most significant challenges they face is demonstrating …

Consumer Duty

Top of the class: How much of an adviser’s role should be educating?

Financial literacy plays a critical role in ensuring clients make informed decisions, ultimately leading to better financial outcomes. But is …

Consumer Duty

Fair value: Should advisers be thinking about new ways of charging clients?

Does Consumer Duty herald the end of percentage-based charging and cross-subsidies between clients?  Rachel MacRae, Compliance Consultant at B-Complaint thinks …

team having a meeting
Consumer Duty

The 4 essential steps to create a foolproof Consumer Duty data strategy

Data is the backbone of financial planning. Advisers use data to analyse markets, build portfolios, and make recommendations to clients. …

coworkers looking at laptop
Building Trust

Embracing the sting: How negative feedback can be the key to success

All financial advisers want to provide the best service possible to their clients and most do an excellent job.  Indeed, …

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